Shipping Policy
Thank you for considering a purchase from AFTS Apparel. Below you'll find information on our shipping times and policies to ensure you receive your order promptly and with clarification.
1. Pre-Made Vs Pre-Order:
- Pre-Made: All items on our website are pre-made items meaning these items are in stock and on hand, pre-made items will follow the shipping timeline of our standard orders.
- Pre-Order: Although it's unlikely we do a pre-order drop in the rare case we do we'll make it known before you purchase that the specific item is a pre-order. The processing time for pre-order items are 2-4 weeks however, once the order is processed and dispatched the delivery timeline is the same as standard orders (3-6 business days).
2. Shipping Timelines (Standard Orders):
- Processing Timeline: Standard orders will have a processing time of 1-3 business days while most orders are typically processed and shipped same/next day.
- Delivery Timeline: Post-dispatch after we've shipped the order, these orders will be typically delivered on average within 3-6 business days.
3. General Shipping Info:
- Once your order has been placed, you'll receive a confirmation email with the order number. After we process and ship your order you'll receive another confirmation email with the tracking number, from there you can track your order to see carrier updates and when it'll be delivered.
- All timelines mentioned are based on business days (Monday-Friday, excluding weekends and holidays)
- Once we've shipped your item, we are no longer held responsible if the package gets damaged or stolen. So, in the case that this happens it's the customers responsibility to file a claim through the shipping carrier's website.
- Delays might occasionally occur due to unforeseen circumstances like extreme weather conditions, UPS/USPS delays, or high order volumes, especially during the holiday season. We appreciate your patience and understanding during these times.
- We do ship worldwide however, for international customers outside of the USA shipping prices and timelines may vary based off of your shipping address.
- If you require expedited shipping or have specific shipping needs, please contact our team at orders.afts@gmail.com before placing your order.
By finalizing your order with us, you acknowledge and agree to our shipping policy. We strive to provide timely and efficient service, ensuring you have an exceptional shopping experience with us.
We hope this provides clarity on our shipping policy. Should you have any questions or concerns regarding your order, don't hesitate to contact us at orders.afts@gmail.com We're here to assist and ensure your satisfaction with every purchase.